What are the advantages of registering for the MUGI system (MUGI private dipartimento)?

• On long-distance allenatore tickets purchased at Pesatura buono offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the ticket is purchased at the ticket office.

How do Rso register for the MUGI system?

Website (Access your account > Private sezione) / Mugi APP (My settings > Private distretto) Puro see account movements, apice up cards and obtain receipts for non-transferable cards you must register as a user of the system. Esatto do this, go to the Private queen spins Reparto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and addirittura-mail address). Your password will be e-mailed sicuro you, and you can then log on and carry out most operations. Registration is verso card (not verso user), and the same personal tempo given on applying for the card must be provided. When minors are registered the details of the ID document used con the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out strada the Private Sezione: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys I have made?

Anyone wishing sicuro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Distretto of the website. You can also check the last four movements and journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by anche-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can I culmine up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.oppure.s. terminals.
• Insecable public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren biglietto machines and cedola offices.
• Automatic vertice-up machines at the bus stations per Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic apice-up machines at Sente of Liberty 20, Donostia (on the spigolo of Txurruka street).
• On-line, strada the private settore of the website, providing you are verso registered user.

How much credit can I load onto my card?

You can apice up from �5 sicuro per maximum of �300, per multiples of �5. For on-line operations the maximum top-up is �100.

How and when do on-line sommita-ups become available for use?

On-line primo posto-ups carried out before h are available from h the next day, and primo posto-ups made after h take an superiore day onesto become available. However, this type of apice-ups must be activated on Lurraldebus coaches, city buses mediante Donostia, Irun, Errenteria and Zarautz, at Pesatura biglietto offices or at Kutxabank ATMs. So, when you board the autobus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.

*City buses mediante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your top up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.